FAQs

Exchanges/Returns

Osgoode Marley accepts returns of unused or defective merchandise within 30 days of purchase for exchanges or refunds*. If an item is defective we will refund shipping costs. If you would like an exchange/refund for reasons other than defective merchandise, shipping will not be refunded.

*Sale/Closeout items - all sales are final, no returns or exchanges

Guarantee

We have a one year guarantee against defects in workmanship & materials. During the first year, all covered repairs are free of charge. If a repair cannot be made, a replacement product will be sent. Osgoode Marley maintains a repair facility to service our products and our customer’s needs. We do not repair other manufacturer's items. If there is no longer a replacement product, a credit will be issued.

Leather Care

Osgoode Marley uses full grain, drum dyed cowhide for all of our Cashmere products. Our Cashmere leather is tanned at a world-class facility in Buenos Ares, Argentina to be strong, long-lasting & lightweight. There is minimal care needed.

When purchasing a light-colored item, we recommend treating the leather with a spray to improve its water repellency and resistance to dirt. Guarde or Rain & Stain are two excellent products for this purpose. If your item becomes soiled, mild soap with a damp cloth can be effective.

If you are training a pet using your Osgoode Marley item please note that teeth marks and deep scratches are not repairable and fall outside of our warranty. This would be an excellent time to replace your Osgoode Marley item so give us a call now!

Payment

Osgoode Marley accepts Visa & MasterCard for people who wish to pay with a credit card.  For international shipping please contact us at 603-964-7889 as we require payment before shipping. Please be advised that there may be additional shipping charges on International orders. 

Shipping

Osgoode Marley ships most orders via UPS ground. We do offer all other forms of UPS shipping such as 3-day, 2nd day and all express services. If you require shipping other than UPS ground please contact us. We will ship with other carriers if requested, but we prefer UPS and can usually ship same day service. Please note that Osgoode Marley ships from New Hampshire, USA.  We are generally 5 business days to the west coast.